Ian Velazquez
Davenport,FL
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
11
11
years of professional experience
Work History
Driver
American Care Medical Center
09.2022 - Current
- An American Care Medical Center Driver is primarily responsible for safely transporting patients to and from medical appointments, ensuring their comfort and well-being throughout the journey, while adhering to all traffic laws and company policies; this often includes tasks like assisting patients in and out of the vehicle, confirming appointments, and maintaining a clean and well-maintained transportation vehicle
Lincare Oxygen company
11.2021 - 01.2022
- Using skills to make a difference in the growth of an organization and the quality of care they offer their patients
- Delivering medical equipment and supplies to our customers in a safe, courteous, and timely manner
Customer Service Associate
Publix Super Markets
Haines City, FL
02.2016 - 10.2021
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed customer relations and customer service through daily communication and interaction
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Exceeded service objectives by applying proven customer service and sales best practices
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Informed customers about special promotions and provided detailed information for various products
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Educated customers on promotions to enhance sales
Sales Associate
Aaron’s Furniture
11.2020 - 05.2021
- Key roles include assisting customers in the showroom, answering questions and providing product knowledge, and building authentic relationships.
- When customers want to purchase merchandise, customer service representatives input customer information into computers to create lease agreements and process payments.
Cashier
Dollar General
01.2020 - 01.2021
- As a cashier at Dollar General, providing customer service and operates the cash register.
- Customer service duties include greeting guests, directing guests to products, and providing product knowledge.
- When running the cash register, a Dollar General cashier scans items, processes payments, provides change, and bags items.
Waiter
Stake & Shake
Winter Haven, FL
07.2015 - 02.2016
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Cashier
Gyros restaurant
Lake Wales, FL
05.2014 - 06.2014
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Helped customers find specific products, answering questions and offering advice
Education
High School Diploma -
Winter Haven Senior High School
Winter Haven, FLSome College (No Degree) - Education
Polk State College
Winter Haven, FLSkills
- Customer service
- Sales techniques
- Client support
- Cross-functional team collaboration
- Self-direction
- Interpersonal communication
- Sale expertise
- Strategic sales knowledge
- Retail store support
- Complaint resolution
- Computer proficient
- Training development aptitude
- Stocking and replenishing
- Staff education and training
- Multi-line phone talent
- Service standard compliance
Timeline
Driver
American Care Medical Center
09.2022 - Current
Lincare Oxygen company
11.2021 - 01.2022
Sales Associate
Aaron’s Furniture
11.2020 - 05.2021
Cashier
Dollar General
01.2020 - 01.2021
Customer Service Associate
Publix Super Markets
02.2016 - 10.2021
Waiter
Stake & Shake
07.2015 - 02.2016
Cashier
Gyros restaurant
05.2014 - 06.2014
High School Diploma -
Winter Haven Senior High School
Some College (No Degree) - Education
Polk State College