Ianelly Santaella
Poughkeepsie,NY
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
Work History
Crew Member
Sobol
Poughkeepsie, NY
08.2023 - 09.2024
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
- Educated customers on menu items, product ingredients and nutritional values.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Resolved customer complaints in a professional manner.
Shift Manager
Dunkin' Donuts
Poughkeepsie, NY
03.2022 - 07.2024
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Maintained cleanliness and organization of work area.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Resolved conflicts between employees or customers in a professional manner.
- Operated a variety of machinery and tools safely and efficiently.
Education
Some College (No Degree) - Criminal Justice
Dutchess Community College
Poughkeepsie, NYSkills
- Customer service
- Food safety
- Inventory management
- Order entry
- Conflict resolution
- Quality control
- Crew leadership
- Time management
- Work area organization
- Bilingual (English and Spanish)
- Microsoft Word
- Multitasking
- Calm under pressure
- Verbal communication
Languages
English
Professional
Spanish
Professional
Timeline
Crew Member
Sobol
08.2023 - 09.2024
Shift Manager
Dunkin' Donuts
03.2022 - 07.2024
Some College (No Degree) - Criminal Justice
Dutchess Community College
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