Ibeth Marcela Vasquez
Rockville,MD
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
Work History
Server
Matera
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Lead Server/Bartender
Bistro Provence
11.2021 - 06.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Lead Server/Bartender
Alfio's
03.2008 - 10.2021
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Education
High School Diploma -
Lincoln High School
Skills
- Daily Specials Memorization
- Guest Engagement
- Beverage Preparation
- Safe Food Handling
- Hospitality Service Expertise
- Relationship Management
- High-Volume Dining
Languages
Spanish
Native or Bilingual
Timeline
Server
Matera
02.2022 - Current
Lead Server/Bartender
Bistro Provence
11.2021 - 06.2023
Lead Server/Bartender
Alfio's
03.2008 - 10.2021
High School Diploma -
Lincoln High School
Similar Profiles
Sina StraszimSina Straszim
Sales Development Representative at MateraSales Development Representative at Matera
MIGUEL VARGASMIGUEL VARGAS
Bartender at MATERA - Pizzería BarBartender at MATERA - Pizzería Bar
Teo Teck HweeTeo Teck Hwee
Chef De Partie at Matera - Wine Portal Pte LtdChef De Partie at Matera - Wine Portal Pte Ltd