Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Websites
Timeline
AdministrativeAssistant

Ibraheem Beshir

Fairfax,VA

Summary

Capable IT Help Desk Technician experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

1
1
year of professional experience

Work History

IT Help Desk Technician

Denise McNerney
Fairfax, Virginia
05.2023 - 08.2024
  • Managed inventory of IT equipment such as laptops, printers, routers.
  • Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
  • Maintained up-to-date case documentation for future reference.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Desktop Support Engineer

Sally
Fairfax, Virginia
09.2023 - 12.2023
  • Diagnosed and resolved hardware and software issues efficiently.
  • Provided technical assistance to users in person, via phone or email.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Troubleshot network connectivity issues for both wired and wireless connections.

Education

Bachelor of Science - Cybersecurity

ECPI University
Northern Virginia, VA
05-2023

Skills

  • Customer Service
  • Data Recovery
  • User Support
  • Technical Support
  • Hardware Diagnostics
  • Software Installation

Languages

Arabic
Native/ Bilingual

Affiliations

  • Work on a Arabic every Saturday from 10am-4pm est.

Timeline

Desktop Support Engineer

Sally
09.2023 - 12.2023

IT Help Desk Technician

Denise McNerney
05.2023 - 08.2024

Bachelor of Science - Cybersecurity

ECPI University

Similar Profiles

CREATE PROFILE
Ibraheem Beshir