Calm, professional guest services professional with experience supporting residents, visitors, and large crowds. Skilled in customer service, listening, problem-solving, and safety procedures.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Front Desk Concierge
225 saint pauls ave Towne & country management
Jersey City, NJ
04.2026 - Current
Greeted residents and visitors courteously at the concierge desk.
Answered phone calls, emails, and guest questions promptly.
Recorded packages, deliveries, and resident messages in concierge logs.
Watched lobby activity and escalated maintenance or security concerns.
Coordinated resident requests with building staff and management team.
Resolved customer complaints in an efficient and timely manner.
Parks Maintenance Worker
Jersey City Recreation
Jersey City, New Jersey
08.2026 - 10.2026
Maintained Jersey City Recreation parks, playgrounds, and athletic fields daily.
Collected litter, leaves, and debris from recreation areas and walkways.
Used rakes, blowers, mowers, and hand tools for grounds upkeep.
Inspected park equipment and reported hazards to Jersey City supervisors.
Supported special events and setup needs at Jersey City recreation sites.
Cleaned and removed litter from parks, parking lot and other public areas.
Performed regular maintenance and upkeep of park grounds, facilities and equipment.
Assisted in the development of new parks, playgrounds and recreational areas.
guest services
Best Crowd Management
Rutherford, New Jersey
06.2026 - 07.2026
Assisted guests with questions and directions
Helped guests find seats, entrances, restrooms, and other stadium areas
Delivered customer service to swiftly resolve guest concerns, enhancing overall satisfaction
Assisted with crowd flow and guest safety
Communicated with stadium staff when issues needed attention
Created enjoyable interactions for guests, contributing to a positive event atmosphere
Demonstrated professionalism in managing large crowds, ensuring safety and comfort during events