Idaly Ortiz Hernandez
Seaside,CA
Summary
Adaptable crew/team member with the willingness to collaborate and improve work place environment. 2+ years experienced in customer service more specifically, problem solving, communication, and multi-tasking. Very enthusiastic when it comes to helping others and creating an efficient professional setting.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
06.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team to improve performance.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and food handling to ensure a smooth running facility.
Childcare Experience
Neighbors, Friends, Family Etc
04.2020 - 06.2020
- Entertained kids age 7 with board games and activities to facilitate a fun environment
- Ensured children completed their homework to further their academic success.
- prepared basic meals
- Created a safe and welcoming environment to ensure children felt comfortable.
Education
Psychology
California State University, Monterey Bay
Seaside, CA05-2028
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Effective Issue Resolution
- Interactive communication skills
- Child supervision
- Bilingual oral communication in Spanish
Timeline
Crew Member
McDonald's
06.2022 - Current
Childcare Experience
Neighbors, Friends, Family Etc
04.2020 - 06.2020
Psychology
California State University, Monterey Bay
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