Idiella Baptiste
Hollywood,FL
Summary
Bilingual, Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
17
17
years of professional experience
Work History
Deli Manager
Publix Super Markets Inc.
Lakeland, FL
01.2005 - Current
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Protected business, team members and customers needs.
- Set schedules for 43 staff by planning and designating shifts and hours.
- Developed special promotions to increase revenues.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on weekly basis.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Cut spending through effective inventory management and supply sourcing.
- Monitored food preparation, production and plating for quality control.
Education
High School Diploma -
American Academy High School
Miami, FL06.2007
Skills
- Work Station Assignments
- Production Reporting
- Verbal and Written Communication
- Hiring and Firing
- Customer Service
- Cash Handling
- Safety Training
- Equipment Inspection
- Inventory Control
- Complaint Resolution
- Critical Thinking
- Operational Reporting
Timeline
Deli Manager
Publix Super Markets Inc.
01.2005 - Current
High School Diploma -
American Academy High School