IDREES ALAWAD
Dublin,OH
Summary
Accomplished Dispatch Manager with a proven track record at USA EXPRESS TRUCKING LLC, enhancing operational efficiency and customer satisfaction. Expert in workflow and route planning, with a flair for fostering strong leadership within teams. Achieved significant improvements in fleet maintenance and staff development, directly contributing to increased market share.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatch Manager
USA EXPRESS TRUCKING LLC
03.2022 - Current
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Tracked and monitored vehicle performance and maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed customer accounts and invoicing.
General Manager
SULTAN LLC
10.2017 - 02.2022
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Field Service Technician
World Wide Technology, Inc.
01.2013 - 10.2017
- Diagnosed and repaired problems with electrical and mechanical systems.
- Operated hand tools and power equipment according to company safety procedures.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Tested systems, noting issues and completing preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Worked with diverse types of weather and ground conditions.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Education
Associate of Science - Computer Science
Virginia Western Community College
Roanoke, VA06-2015
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Staff training and development
- Schedule coordination
- Customer communication
- Fleet maintenance
- Multiple project coordination
- Field call management
- Employee time records
- Service level agreements
- Sales support
- Fleet dispatching
- Strong leadership
Certification
- Networked Transport of RTCM via Internet Protocol (NTRIP) Certification – International GNSS Service.
Languages
Arabic
Native or Bilingual
Timeline
Dispatch Manager
USA EXPRESS TRUCKING LLC
03.2022 - Current
General Manager
SULTAN LLC
10.2017 - 02.2022
Field Service Technician
World Wide Technology, Inc.
01.2013 - 10.2017
- Networked Transport of RTCM via Internet Protocol (NTRIP) Certification – International GNSS Service.
Associate of Science - Computer Science
Virginia Western Community College
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