Iesha Hill

• Took copayments and compiled daily financial records.
• Reviewed daily care slips for doctors.
• Used Epic to schedule appointments.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Built and maintained positive working relationships with patients and staff.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Trained new staff on filing, phone etiquette and other office duties.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Obtained payments from patients and scanned identification and insurance cards.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Registered and verified patient records before triage with most up-to-date information.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Triaged patients

• Phlebotomy

• assisted physicians