Experienced and dedicated banking professional with 25 years of comprehensive experience in consumer lending, operations support and branch management. Demonstrated expertise in underwriting HELOCs and installment loans, analyzing creditworthiness and ensuring compliance with regulatory standards. Proven track record of effectively communicating with colleagues, providing guidance to branch employees and facilitating seamless loan processing. Skilled in navigating complex systems and supporting organizational growth through acquisitions and system conversions. Proficient in Microsoft Excel and data analytics, with a strong understanding of BSA regulations related to AML. Seeking opportunities to leverage expertise in a dynamic banking environment.
Analyzing Credit Bureau Reports: Reviewing credit reports to identify any red flags or security alerts, such as delinquencies, bankruptcies, or identity theft indicators.
Reviewing ID Crosschecks, Drive Reports, Lexis Nexis Reports: Verifying identity and assessing risk through various databases and reports.
Reviewing Title, Flood, and Appraisal Reports: Evaluating collateral value and potential risks associated with the property being used as collateral.
Assessing Income Documentation: Examining pay stubs, W-2 forms, tax returns (both personal and business), Social Security Income (SSI), and pension statements to determine the borrower's ability to repay their loan.
Making Conditional and Final Loan Decisions: Assessing all information gathered to make decisions on loan applications, including setting conditions that must be met for approval and making final decisions within specified authority limits (up to 350K).
Communicating Updates to Loan Consultants and Personal Bankers: Keeping colleagues informed about the status of loan applications, any changes or additional requirements.
Providing Assistance and Education: Offering support and guidance to branch colleagues on loan processes, document requirements, system usage and product knowledge.
Reviewing Legal Documents: Examining legal agreements related to loans, processing subordinations and handling loan reinstatements.
Assisting with System Testing: Participating in testing new system functionalities and upgrades to ensure smooth operation and compliance with regulatory requirements.
Assisting with Policies, Procedures, and Legal Issues: Providing guidance to branch bankers on company policies and procedures, as well as helping them navigate legal issues related to trusts, POAs, and court documents.
Assisting with Account Maintenance and Systems Navigation: Supporting colleagues with account-related tasks and helping them navigate through different systems and software tools used in daily operations.
Resolving Complicated and Escalated Customer Issues: Collaborating with Private Client Services and the Executive Office to address and resolve complex customer issues that require special attention.
Involvement in System Enhancements and Conversions: Participating in the planning, testing and implementation of system enhancements and conversions to improve operational efficiency and compliance with regulatory standards.
Training New Hires: Assisting in the training of new employees within the department, helping them familiarize themselves with policies, procedures and systems.