Ikaika DeCoito
Kailua-Kona,HI
Summary
Sales Consultant with a proven track record at SGWS, excelling in customer relationship management and strategic planning. Consistently exceeded sales quotas through effective product knowledge and consultative techniques, fostering long-term client loyalty. Recognized for enhancing customer satisfaction and driving business growth through innovative sales strategies and exceptional service.
Overview
22
22
years of professional experience
Work History
Sales Consultant
SGWS
09.2022 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Built relationships with customers and community to promote long term business growth.
Cabin Crew Member
Unifi
01.2016 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Store Director
Foodland
06.2003 - 08.2022
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Kealakehe High School
Kailua-Kona, HI2001
Skills
- Time management
- Customer relationship management
- Product and service sales
- Strategic planning
- Sales strategies
- Customer service
- Product and service knowledge
- Customer relations
Accomplishments
SGWS
2023 cpws sales consultant of the year
2023 red bull sales consultant of the year
Foodland
2022 foodland store of the year
2021 customer service store of the year
2021 liquor dept of the year
2021 service deli dept of the year
2021 Rfields dept of the year
2021 produce dept of the year
2021 grocery dept of year
Timeline
Sales Consultant
SGWS
09.2022 - Current
Cabin Crew Member
Unifi
01.2016 - Current
Store Director
Foodland
06.2003 - 08.2022
Kealakehe High School
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