Proactive leader skilled in sales strategy, team mentorship, and operational management. Focused on fostering a culture of excellence and continuous improvement to enhance customer experiences and achieve business goals.
Overview
5
5
years of professional experience
Work History
Store Director
Modern Citizen
Manhattan, NY
11.2024 - 03.2025
Managed daily store operations to ensure smooth customer experiences and efficient workflow.
Trained and mentored staff on product knowledge and customer service best practices.
Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
Assistant Store Manager
BANDIER
Manhattan, NY
07.2020 - 11.2024
Supervised daily store operations to ensure optimal customer service and sales performance.
Trained and developed team members in product knowledge and customer engagement techniques.
Analyzed sales data to identify trends and implemented strategies to enhance revenue growth.
Managed inventory levels, ensuring product availability while minimizing excess stock.
Seasonal Lead Manager
UGG
Queens, NY
11.2019 - 04.2020
Led team to enhance operational efficiency and streamline processes across multiple departments.
Established performance metrics to evaluate team effectiveness and ensure accountability.
Implemented inventory management systems to optimize stock levels and reduce waste.
Coordinated cross-functional projects to align goals and drive organizational initiatives.