Ilines Matos
New York,NY
Summary
A polite, well-spoken individual with a commitment to providing great customer service and a deep appreciation for a positive workplace relationships.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Lenox Hill Radiology
New York, NY
10.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
Office Assistant
P.S 098 Shorac Kappock
New York, NY
11.2021 - 06.2023
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Offered diverse clerical support to office team members, answered telephone calls and tracked documentation.
- Assisted with event planning through meeting room preparation, catering arrangements and invitation distribution.
After-School Program Leader
The Leadership Program Inc.
New York, NY
01.2020 - 06.2023
- Created educational materials according to lesson plans and school programs.
- Implemented and delivered programming for groups of children ages 5 to 12.
- Coordinated resources necessary to provide distance learning services to 12 to 15 students.
Office Assistant
The Leadership Program Inc.
New York, NY
01.2019 - 03.2020
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, created spreadsheets, faxed reports and scanned documents
- Made orders for new office supplies based on demand and budgetary restraints.
Education
Associate in Criminal Justice - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Fluent in Spanish
- Proficient in Microsoft word, Excel spreadsheets, PowerPoint
- Skilled with Hubspot and Canva
Timeline
Patient Service Representative
Lenox Hill Radiology
10.2023 - Current
Office Assistant
P.S 098 Shorac Kappock
11.2021 - 06.2023
After-School Program Leader
The Leadership Program Inc.
01.2020 - 06.2023
Office Assistant
The Leadership Program Inc.
01.2019 - 03.2020
Associate in Criminal Justice - Criminal Justice
Borough of Manhattan Community College of The City University of New York