Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
Languages
Work Preference
Barista

Ilita Peterson

Washington,DC

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

13
13
years of professional experience

Work History

Barista Trainer

Starbucks
Washington, DC
11.2018 - 11.2024
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Taught proper procedures and strategies for success to new employees.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings

Concierge

Interesolutions
Silver Spring, Maryland
11.2016 - 09.2017
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information
  • Exceeded goals through effective task prioritization and great work ethic
  • Improved operations through consistent hard work and dedication

Paraprofessional Assistant

Imagine Southeast Public Charter School
Washington, DC
06.2011 - 06.2014
    • Prepared instruction materials, constructed bulletin boards and set up work areas.
    • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
    • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
    • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
    • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
    • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
    • Reported on student progress, behavior and social skills to parents.
    • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation

Education

GED -

Bureau of Education & Research
Washington, DC

Skills

  • Menu Memorization
  • Customer Retention
  • Hospitality and Professionalism
  • Training
  • Leadership
  • Brand Loyalty
  • Beverage Preparation
  • Ability to Adapt
  • Cash Register Operation
  • Guest Satisfaction
  • Leading Employees
  • Exceptional Customer Service
  • Training background
  • Sales Promotion

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista Trainer

Starbucks
11.2018 - 11.2024

Concierge

Interesolutions
11.2016 - 09.2017

Paraprofessional Assistant

Imagine Southeast Public Charter School
06.2011 - 06.2014

GED -

Bureau of Education & Research

Languages

English
Native language

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceCompany CulturePaid sick leavePaid time off401k matchFlexible work hoursHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work weekCareer advancementStock Options / Equity / Profit Sharing

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Ilita Peterson