Ilyass Salmouni
San Antonio,Tx
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
1
1
year of professional experience
Work History
Customer Service
The Car Wash Express
San Antonio, TX
02.2024 - Current
- Stocked shelves with cleaning materials and supplies needed for each job.
- Maintained a clean, organized, and safe work environment.
- Greeted customers and answered questions regarding services offered.
- Ensured all safety protocols were followed during the car wash process.
- Resolved customer issues in accordance with company guidelines.
- Maintained cleanliness and organization of the work area.
- Maintained accurate records related to sales transactions.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Worked closely with team members to ensure efficient service delivery.
- Assisted with marketing promotions and distributed flyers when necessary.
- Participated in team meetings and contributed ideas for improving service.
Brand Representative
Fresh Success Marketing
San Antonio
01.2023 - 01.2024
- Developed and implemented strategies to increase brand awareness.
- Provided customer service support by responding to customer inquiries via email or phone call.
- Cultivated relationships with potential customers through direct marketing activities.
- Built lasting relationships with customers by delivering first-call resolution.
- Increased sales and brand awareness through face-to-face marketing.
- Engaged with potential customers, providing product information and answering queries.
Education
High school Diploma in Economics and Management Sciences -
Al Jaouzia
MoroccoSkills
- Communication skills
- Ms Office
- Multitasking
- Multilingual
- Fast Learner
- Computer skills
- Time Management
- Eye for Detail
- Team Player
Timeline
Customer Service
The Car Wash Express
02.2024 - Current
Brand Representative
Fresh Success Marketing
01.2023 - 01.2024
High school Diploma in Economics and Management Sciences -
Al Jaouzia
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