Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Iman D. McGill

Canton,MS

Summary

Business-driven General Manager with more than 10 years of experience of planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Adaptable, flexible, reliable, strong verbal and written communication skills, great customer service skills. Tech-savvy with proficiency in Microsoft Word and Microsoft Excel. Willingness to learn.

Overview

11
11
years of professional experience

Work History

General Manager

Mister Car Wash
Ridgeland, MS
11.2019 - Current
  • Established and administered annual budget with controls to prevent overages, shortages.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs, such as vehicle claims.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Created positive atmosphere and established culture that motivates team members
  • Directed successful operational turnaround, eliminating over 40% in debt

Site Manager

Mister Car Wash
Ridgeland, MS
02.2018 - 11.2019
  • Monitored, coached and supervised team of 10 employees.
  • Resolved issues between employees and customers using company policies.
  • Maintained records and logs of work performed and materials and equipment used.

Customer Service Advisor

Mister Car Wash
Ridgeland, MS
10.2016 - 02.2018
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Recommended and upsold new memberships, resulting in 50% increase in revenue

Inspector in Quality Assurance and Quality Control

Kasai North America, M-Tek
Madison, MS
03.2015 - 01.2017
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Reported repeated issues to supervisors and other departments.

Auditor

Kasai North America, M-Tek
Madison, MS
09.2013 - 03.2015
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Provided assistance and support in performing accounting analysis according to rigorous schedules.
  • Complied with established internal procedures by examining reports, processes and documentation

Third Key Holder

Dollar General Store
Byram, MS
01.2011 - 12.2012
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Counted out cash drawers and balanced totals.
  • Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Rotated stock according to dates and protocols.

Education

High School Diploma -

Terry High School
Terry, MS
05.2010

Skills

  • Management
  • Leadership
  • Teamwork Skills
  • Microsoft Office
  • Microsoft Excel
  • Customer Service
  • Problem-Solving Skills
  • Finance and Accounting
  • Strong Verbal and Written Communication Skills

Timeline

General Manager

Mister Car Wash
11.2019 - Current

Site Manager

Mister Car Wash
02.2018 - 11.2019

Customer Service Advisor

Mister Car Wash
10.2016 - 02.2018

Inspector in Quality Assurance and Quality Control

Kasai North America, M-Tek
03.2015 - 01.2017

Auditor

Kasai North America, M-Tek
09.2013 - 03.2015

Third Key Holder

Dollar General Store
01.2011 - 12.2012

High School Diploma -

Terry High School

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Iman D. McGill