Imani Ballinger
Beech Grove,IN
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
1
1
year of professional experience
Work History
Teller Supervisor
Indiana Members Credit Union
Indianapolis, IN
01.2024 - Current
- Maintained accurate records of transactions processed by each teller throughout the day.
- Managed daily operations within assigned branch locations; provided support during peak times or absences.
- Identified training needs for tellers, created learning materials, and conducted regular training sessions.
- Performed special services for customers, ordering bank cards and checks.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
Assistant Teller Supervisor
Indiana Members Credit Union
Indianapolis
06.2023 - 01.2024
- Investigated unusual transactions or activities that may be suspicious in nature.
- Provided coaching and feedback to staff on performance.
- Assisted bank tellers with customer service issues.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Teller
Indiana Members Credit Union
Indianapolis, Indiana
02.2023 - 07.2023
- Balanced cash drawers on a daily basis.
- Maintained accurate records of all transactions for compliance purposes.
- Processed wire transfers for customers both domestically and internationally.
Education
High School Diploma -
Beech Grove Sr High School
Beech Grove, IN06-2022
Bachelor of Science - Finance
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Cash auditing
- Workflow Optimization
- Vault Monitoring
- Bank Deposits
- Excellent communication skills
- Problem-Solving
- Professionalism
- Honest and Dependable
- Teamwork and Collaboration
Timeline
Teller Supervisor
Indiana Members Credit Union
01.2024 - Current
Assistant Teller Supervisor
Indiana Members Credit Union
06.2023 - 01.2024
Teller
Indiana Members Credit Union
02.2023 - 07.2023
High School Diploma -
Beech Grove Sr High School
Bachelor of Science - Finance
Ivy Tech Community College of Indiana