Imani Hamilton
Tucker,GA
Summary
Dedicated Shift Leader known for exceptional customer service and effective team leadership. Experience in training staff and maintaining sanitation compliance to foster a safe and organized work environment.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin
Athens , GA
05.2024 - 05.2026
- Provided excellent customer service.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Prepared food and drinks and assisted with food preparation for the morning shift.
- Assisted with and supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors to maintain a safe and sanitary environment for customers and staff.
- Trained new employees on proper procedures.
- Handled cash register operations and processed customer transactions accurately.
- Communicated with the managers regarding staffing absences or operational issues.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Sales Associate
Hibbett Shoe Store
Athens, GA
11.2024 - 03.2025
- Assisted customers in selecting footwear and accessories for their needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Maintained organized displays and ensured products were stocked appropriately.
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer service to enhance shopping experiences.
- Answered incoming telephone calls to provide store, products, and services information.
- Participated in inventory management and restocking of merchandise as needed.
Store Associate
Ross Dress for Less
Athens, Georgia
08.2022 - 11.2022
- Processed purchases, returns, and exchanges at the cash register in compliance with company policy.
- Delivered prompt customer service to improve overall satisfaction.
- Maintained organized merchandise displays on the sales floor for an optimal shopping experience.
- Sorted stock room inventory to facilitate efficient product retrieval and storage.
Store Crew Member
Marco's Pizza
Scottdale, GA
02.2020 - 07.2020
- Prepared and cooked pizzas following established recipes and quality standards.
- Assisted customers with menu selections and processed their orders efficiently.
- Performed cash register transactions accurately and efficiently.
- Answered phone calls to process orders promptly and professionally.
- Maintained the cleanliness of the kitchen and dining areas to ensure health compliance.
- Operated kitchen equipment, including ovens and slicers, safely and effectively.
Education
High School Diploma -
Druid Hills High School
Atlanta, GA05-2020
Skills
- Customer service
- Team collaboration and leadership
- Food preparation
- Sanitation compliance
- Problem solving
- POS system operation
- Attention to Detail
- Shift checklists
Timeline
Sales Associate
Hibbett Shoe Store
11.2024 - 03.2025
Shift Leader
Dunkin
05.2024 - 05.2026
Store Associate
Ross Dress for Less
08.2022 - 11.2022
Store Crew Member
Marco's Pizza
02.2020 - 07.2020
High School Diploma -
Druid Hills High School