Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Imanol Lopez Luna

Chadds Ford,PA

Summary

Hey, I'm Em! I am a hard working individual enthusiastic about learning the sales field inside and out. I spent some time in the education/psychology but after a few years I decided I wanted to challenge myself, So I went into sales! I love Interacting with customers and navigating through their needs and wants. I would consider myself a Seasoned Sales Representative with success in business-to-consumer sales. I have a proven track record in exceeding sales goals, growing business and expanding territories.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Consultant

Penske Automotive
06.2024 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Use CRM to follow up and close prospects.
  • Set and achieved company defined sales goals.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Bus Aide

CCRES
06.2023 - 06.2024
  • Work with the bus driver as a team to transport students to and from school safely.
  • Assists the bus driver with following the student code of conduct for school bus safety.
  • Assists the bus driver and parents with loading/unloading the students at the bus stop.
  • Assists the bus driver and school personnel with loading/unloading the student on the school grounds. Enforce safety rules and provide firm direction to the students.
  • Report misconduct of students on the appropriate form and turn in report of student misconduct to the designated school administrator.
  • Attend assigned workshops and training programs.
  • Maintains discipline on the bus in accordance with recommendations of the administration.
  • Ensure that all students are secured and when appropriate, secure restraining devices, i.e., seatbelts, harnesses and toddler seats.
  • When transporting wheelchairs, work with the bus driver as a team to properly fasten all wheelchair hookups.
  • Position self on the bus in a location which allows observation and assistance to all students at all times.

Mental Health Technician (MHT)

CCRES
12.2023 - 06.2024
  • Provides care to patients in a manner that promotes safety, comfort, and the therapeutic environment.
  • Assists patients with activities of daily living; attends to patient behavioral problems and provides assistance in crisis intervention, as needed.
  • Works with other members of a multi-disciplinary team in leading milieu activities such as current events groups, community meetings, goals groups, fitness groups, activities of daily living groups, and/or recreational activities, as appropriate to the specified patient population.
  • Charts patient observations, following prescribed procedures and standards.
  • Participates in the development and implementation of patient treatment programs.
  • Maintains confidentiality of patient records.
  • Transport patients to and from appointments, clinics, laboratories, and/or treatments, as and when appropriate.
  • May perform initial patient evaluations to determine treatment priorities; may take vital signs, weights, and urine, stool, and sputum specimens.
  • Attends and participates in group sessions, in-service education, and staff meetings.
  • Maintains established institutional policies and procedures, objectives, quality assurance program, and safety, environmental and infection control standards.
  • Enhances professional growth and development through participation in educational programs, current literature, in service meetings and workshops.
  • May provide liaison with patients, families of patients, or external facilities and agencies.

Registered Behavior Technician (RBT)

CCRES
04.2023 - 06.2024
  • Establishes & maintains therapeutic relationship by pairing self as a reinforcing entity and building the value for the client of social interaction with the BT.
  • Prompts safe and socially acceptable replacement behaviors in order to build a repertoire of communication, social interaction, and problem solving skills.
  • Fades prompts appropriately to promote both successful and independent responding.
  • Increases the frequency or duration of safe and appropriate replacement behaviors by providing access to reinforcers (desired items/actions, attention, or removal of demands/aversive situations)
  • Accurately collects behavior data including: A-B-C, count, frequency, duration, latency, inter-response time, event, and interval based recording.
  • Follows the treatment plan goals and interventions utilizing sound judgment and seeks out appropriate consultation.
  • Collaborates with family and treatment team members to provide treatment effectively and without disruption to the environment or other individuals in the environment.
  • Educate parents on reinforcement and early intervention information.

Personal Care Assistant (PCA)

CCRES
08.2022 - 04.2023
  • Provide one-to-one and small group emotional support and behavioral interventions to children/adolescents in the school setting based on medical needs of the client
  • Prompt interventions in the areas of: behavior management, conflict resolution, anger management, and peer interaction skills based on the IEP goals or behavioral treatment plan provided by school official or a Behavior Consultant
  • Collect daily data and document progress notes in a prescribed format for each session with the child/adolescent
  • Provide direct support for students to meet their personal care needs

Home Health Aide

H&C Nursing Care
02.2020 - 08.2022
  • Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
  • Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
  • Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.
  • Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.
  • Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient.
  • Advises on nutrition, cleanliness, and housekeeping.
  • Records patient information by making entries in the patient journal and notifying nursing supervisor of changing or unusual conditions.
  • Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.
  • Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
  • Enhances service reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Education

Diploma -

Avon Grove High School
West Grove, PA
06.2019

Skills

  • Sales funnel management
  • Customer liaison
  • Demonstrations
  • Territory expansion
  • Sales analysis
  • Closing techniques
  • Consultative sales
  • Objection handling
  • Exceeds sales goals
  • Strategic planning
  • CRM proficiency

Certification

  • CPR
  • RBT

Languages

English
Spanish

Timeline

Sales Consultant

Penske Automotive
06.2024 - Current

Mental Health Technician (MHT)

CCRES
12.2023 - 06.2024

Bus Aide

CCRES
06.2023 - 06.2024

Registered Behavior Technician (RBT)

CCRES
04.2023 - 06.2024

Personal Care Assistant (PCA)

CCRES
08.2022 - 04.2023

Home Health Aide

H&C Nursing Care
02.2020 - 08.2022

Diploma -

Avon Grove High School

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