Imelda Bonilla
Texas City
Summary
Seeking to obtain a Manager position that is challenging and offers growth based on dedication and proven ability. Assistant Manager with a proven ability to work with a diverse population. Experienced in residential housing and knowledgeable of Tenant/Landlord law and Fair Housing laws. Fluent in both English and Spanish, and proficient in many computer software programs
Overview
15
15
years of professional experience
Work History
Assistant Manager
Point Reyes Residential
Houston, TX
12.2017 - 10.2025
- Increased occupancy by 5% during a major pest infestation by creating a new marketing plan, training leasing staff, and managing invoices and financial processes while maintaining less than 1% delinquency.
- Oversaw leasing processes, enhancing property occupancy, resident relations, and move-in support.
- Managed maintenance requests and follow-up with service teams.
- Inspected units for readiness, cleanliness, and safety compliance.
- Communicated with residents regarding policies, concerns, and service updates.
- Monitored rent collection activities to ensure accurate financial records and manage delinquency.
Assistant Community Manager
Capstone Residential
Pasadena, TX
03.2013 - 12.2017
- Supported Community Manager in daily operations, contributing to smooth management. Collected rent with less than a 2% delinquency at all times. Developed and implemented a renewal program, enhancing tenant retention. Helped increase occupancy. Led weekly and safety meetings. Assisted with all owners reports, variance reports, and narrative reports. Coordinated marketing plans and resident activities to foster community engagement.
- Supported Capstone Residential community operations and resident relations.
- Managed lease files, renewals, and move-in paperwork.
- Processed rent payments and followed delinquency procedures.
Leasing Manager
Westwood Residential
Houston, TX
09.2010 - 05.2012
- Head leasing agent with duties ranging from showing apartments to bookkeeping. Expedited daily and weekly reports to the manager. Led onsite tours for lenders and prospective buyers to showcase property value. Performed ongoing market research companywide. Collected rent and processed evictions. Posted rent payments and preparing bank deposits as well as following up on collections, posting 3-day notices and late fees.
- Managed resident leasing and renewal workflows at Westwood Residential communities.
- Conducted apartment tours and presented floor plans to prospective residents.
- Processed lease applications, screenings, and move-in paperwork.
Education
Pasadena High School
Skills
- Property management
- Occupancy tracking
- Rent administration
- Budget management
- Variance analysis
- Accounts payable management
- Data analysis tools
- Conflict management
- Resident engagement
Timeline
Assistant Manager
Point Reyes Residential
12.2017 - 10.2025
Assistant Community Manager
Capstone Residential
03.2013 - 12.2017
Leasing Manager
Westwood Residential
09.2010 - 05.2012
Pasadena High School