Imelda Cortez
Lemoore,CA
Summary
Strategic General Manager of Food Service with expertise in operational management, team leadership, and budget control. Delivers effective communication and problem-solving to enhance operations and customer satisfaction. Focused on maintaining quality standards while optimizing processes for efficient service delivery.
Overview
2
2
Languages
1
1
Certification
31
31
years of professional experience
Work History
General Manager
McDonald's
Lemoore
09.1995 - 09.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure smooth restaurant functionality.
- Trained and developed staff to improve service quality and efficiency.
- Coordinated schedules to ensure adequate staffing during peak hours.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Enforced health and safety regulations to maintain a safe work environment.
- Administered employee discipline through verbal and written warnings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Skills
- Restaurant management
- Budgeting
- Inventory control
- Employee scheduling
- Staff training
- Customer service
- Complaint resolution
- Team leadership
- Effective communication
- Bilingual
- Administrative skills
- ServSafe certification
Languages
Spanish
Professional
A1
English
Professional
A1
Certification
- Serve Safe Certified-Expiration April 2031
References
References available upon request.
Timeline
General Manager
McDonald's
09.1995 - 09.2026