Immanuel
Dallas,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Serving experience of over 20yrs. Management experience of 6yrs.
Overview
5
5
years of professional experience
Work History
Server
Plucker Wing Bar
Dallas, Texas
06.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
FOH Manager
Midici Italian Restaurant
Dallas, TX
12.2019 - 02.2021
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
Education
Associate of Applied Business - Business & Management
Career Tech
Oklahoma City, OK05-2003
Associate of Science - Industrial Electrical Engineering
University of Oklahoma
Norman, OK07-2002
Skills
- Daily specials memorization
- Team member support
- Supply Restocking
- Order Management
- Safe Food Handling
- Table resetting
- Food Running
- Guest Engagement
- Hospitality service expertise
- Food sales and promotion
- Dining customer service
- Menu knowledge
- Suggestive Selling
- Positive and professional
- Strong Work Ethic
- Effective customer upselling
Timeline
Server
Plucker Wing Bar
06.2024 - Current
FOH Manager
Midici Italian Restaurant
12.2019 - 02.2021
Associate of Applied Business - Business & Management
Career Tech
Associate of Science - Industrial Electrical Engineering
University of Oklahoma