Impris Pichon-McFarland
Houston,TX
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Memorial Hermann
Houston
06.2022 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved patient billing issues in line with established guidelines.
- Contacted patients on annual renewal dates to offer assistance.
- Educated patients on importance of preventive health care and insurance coverage.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Care Technician
Memorial Hermann Hospital
Houston
04.2019 - 06.2022
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Customer Service Representative
Activus Connect
Houston, TX
04.2016 - 05.2019
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
University Park Academy
05.2013
Certification
Certified phlebotomy Technician
Timeline
Patient Access Representative
Memorial Hermann
06.2022 - Current
Patient Care Technician
Memorial Hermann Hospital
04.2019 - 06.2022
Customer Service Representative
Activus Connect
04.2016 - 05.2019
High School Diploma -
University Park Academy
Certified phlebotomy Technician