Impris Pichon-McFarland
Houston,TX
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Memorial Hermann
06.2022 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved patient billing issues in line with established guidelines.
- Contacted patients on annual renewal dates to offer assistance.
- Educated patients on importance of preventive health care and insurance coverage.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Care Technician
Memorial Hermann Hospital
04.2019 - 06.2022
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Customer Service Representative
Activus Connect
04.2016 - 05.2019
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
University Park Academy
05.2013
Certification
Certified phlebotomy Technician
Timeline
Patient Access Representative
Memorial Hermann
06.2022 - Current
Patient Care Technician
Memorial Hermann Hospital
04.2019 - 06.2022
Customer Service Representative
Activus Connect
04.2016 - 05.2019
High School Diploma -
University Park Academy
Certified phlebotomy Technician
Similar Profiles
Margaret CisnerosMargaret Cisneros
PBX Operator at Memorial Hermann Memorial City HospitalPBX Operator at Memorial Hermann Memorial City Hospital
Makayla FrieldsMakayla Frields
Food Service Worker at TIRR Memorial Hermann Memorial Hospital, MoursundFood Service Worker at TIRR Memorial Hermann Memorial Hospital, Moursund
Holly WhiteheadHolly Whitehead
OR Charge Nurse at Memorial Hermann Memorial City West Pavilion OR (Outpatient Surgery Center)OR Charge Nurse at Memorial Hermann Memorial City West Pavilion OR (Outpatient Surgery Center)
Sarah PayneSarah Payne
Staff Nurse, Observation at Memorial Hermann Memorial City Medical CenterStaff Nurse, Observation at Memorial Hermann Memorial City Medical Center
Cindy RenteriaCindy Renteria
Family Service Specialist at BakerRipley Head StartFamily Service Specialist at BakerRipley Head Start