Indago Banks
Black Hawk,SD
Summary
Detail-oriented professional skilled in proactive problem solving and fostering positive guest interactions. Experienced in training staff and ensuring smooth restaurant operations, driving team success and enhancing the overall dining experience.
Overview
10
10
years of professional experience
Work History
Server
Longhorn Steakhouse
Rapid City, South Dakota
07.2022 - Current
- Support restaurant operations through floor leadership and team coaching (Service Professional)
- Balance leadership responsibilities while delivering exceptional guest service
- Train and mentor team members while maintaining high service standards (Certified Trainer)
- Resolve guest service issues to enhance overall dining experience
- Contribute to a positive and efficient team environment
- Collaborate with kitchen staff to facilitate timely and accurate food delivery
- Process payments accurately using point-of-sale system
Server/Bartender
Red Lobster
Rapid City, South Dakota
02.2022 - 07.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and provided detailed answers about dishes to enhance dining experience.
- Educated customers on menu items to enhance their dining experience
- Prepared and served beverages while maintaining bar standards
- Managed cash transactions and balanced cash register, ensuring accuracy at shift end.
- Performed opening and closing duties, setting up dining area and restocking supplies for smooth operations.
Customer Support Specialist
Property Meld
Rapid City, South Dakota
07.2021 - 02.2022
- Assisted customers in troubleshooting property management software issues.
- Guided users through application features and functionality effectively.
- Collaborated with internal teams to resolve complex customer concerns promptly.
- Documented customer interactions in the support ticketing system accurately.
- Ensured timely follow-up on outstanding customer tickets and requests.
Bartender/Server
Chilis's Bar and Grill
Rapid City, South Dakota
04.2016 - 07.2021
- Prepared and served various beverages, including cocktails, wine, and draft beer.
- Maintained cleanliness and organization of bar area to ensure a welcoming environment.
- Engaged customers with friendly service and meaningful conversations.
- Trained new staff on drink recipes and bar procedures to uphold quality standards.
- Accurately handled cash transactions and processed payments efficiently.
- Performed opening and closing duties, including restocking supplies as needed.
- Developed strong working relationships with colleagues through effective communication.
- Managed cash drawer at end of shifts, ensuring accuracy of funds received.
Education
Some College (No Degree) - Social Work
Oglala Lakota College
Rapid City, SDSkills
- Guest service
- Menu knowledge
- Payment processing
- High volume dining
- Proactive problem solving
- Team collaboration
- Training and mentoring
- Attention to detail
- Positive guest interactions
Timeline
Server
Longhorn Steakhouse
07.2022 - Current
Server/Bartender
Red Lobster
02.2022 - 07.2022
Customer Support Specialist
Property Meld
07.2021 - 02.2022
Bartender/Server
Chilis's Bar and Grill
04.2016 - 07.2021
Some College (No Degree) - Social Work
Oglala Lakota College