Ines Jimenez
Los Angeles,CA
Summary
At Night Star Towing, adeptly managed high-stress dispatch scenarios, enhancing timely assistance delivery by 30%. Skilled in dispatch software and stress tolerance, I excel in prioritizing urgent service requests, demonstrating exceptional organizational skills and a commitment to customer satisfaction through effective team collaboration and route planning.
Overview
3
3
years of professional experience
Work History
Dispatcher
Night Star Towing
Fullerton, CA
09.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
Twilight High School
Los Angeles, CA06.2020
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Prioritizing calls
- Updating logs
- Route Navigation
- Database Maintenance
- Database updates
- Verifying coverage
- Customer Service
- Active Listening
- Multitasking Abilities
- Organizational Skills
- Attention to Detail
- Teamwork and Collaboration
- Route Planning and Adjustment
- Time Management
- Dispatch Recordkeeping
- Paperwork Processing
- Multitasking
- Mentoring and Coaching
- Training and Development
- Call Center Software
- Work Crew Dispatch
- Work Order Preparations
- Service Requests
Timeline
Dispatcher
Night Star Towing
09.2021 - Current
Twilight High School