Ingrid Hernandez
Red Springs,NC
Summary
Proactive Service Writer and Waitress with strong experience in customer service and schedule coordination. Successfully improved customer satisfaction through effective appointment management, accurate service estimates, and professional handling of concerns. Skilled in invoice typing, customer communication, and order preparation, bringing a comprehensive understanding of both automotive, office, and dining environments.
Overview
7
7
years of professional experience
Work History
Service Writer
Best Tire and Auto Service
Lumberton, NC
11.2022 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Type invoices
- Answer customer phone calls regarding prices of parts or tires
- Calls commercial auto parts shops to request auto parts.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Waitress
Del Sol Mexican Restaurant
Lumberton, NC
06.2017 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Red Springs High School
Red Springs, NC06.2020
Skills
- Schedule Coordination
- Sales Transactions
- Order Preparation
- Cost Estimates
- Customer Service
- Technical knowledge
- Invoice Verification
- Effective writing
- Record preparation
- Automotive industry experience
- Strong Organization
- Communicating with clients
- Product and service knowledge
- Appointment Scheduling
- [Spanish and English] Fluency
- Coordinating schedules
- Mitchel1/prodemand expertise
- Customer Relations
Timeline
Service Writer
Best Tire and Auto Service
11.2022 - Current
Waitress
Del Sol Mexican Restaurant
06.2017 - 06.2022
High School Diploma -
Red Springs High School