Ingrid Mercado
Lanham,MD
Summary
Dynamic front desk receptionist with expertise in appointment scheduling and customer relationship management. Proven track record in enhancing patient experiences through efficient operations.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Rock Kids Dental
Crofton, MD
06.2025 - Current
- Managed appointment scheduling efficiently using practice management software.
- Created welcoming environment by greeting patients warmly at dental office.
- Assisted patients with insurance and billing inquiries to improve experience.
- Streamlined communication between dental staff and patients for improved service delivery.
Barista
Starbucks
New Carrollton , MD
03.2021 - Current
- Delivered exceptional customer service to enhance guest experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Maintained calm demeanor during high-volume periods and special events.
- Operated cash register and processed transactions efficiently.
- Implemented health and safety protocols during food preparation activities.
- Trained new crew members on operational procedures and customer service standards.
Document Specialist
Metropolitan Archives
Landover , MD
02.2022 - 12.2025
- Reviewed documents for compliance with archival standards and protocols.
- Collaborated with archivists to ensure accuracy of metadata for digital files, enhancing discoverability and archival integrity.
- Entered metadata into the database for each document image scanned, streamlining access and retrieval of archival resources.
- Trained staff on preservation techniques for sensitive materials, fostering best practices and safeguarding collections.
- Implemented best practices for ensuring secure access to confidential information stored in the system.
Education
High School Diploma -
Duval High School
Lanham, MD05-2021
Some College (No Degree) - Nursing
Prince George's Community College
Upper Marlboro, MDSkills
- Appointment scheduling
- Practice management software
- Patient record management
- Billing coordination
- Insurance verification
- Customer relationship management
- Customer service
- Appointment tracking
- Health protocols
- Team collaboration
- Attention to detail
- Fluent in English and Spanish
Timeline
Front Desk Receptionist
Rock Kids Dental
06.2025 - Current
Document Specialist
Metropolitan Archives
02.2022 - 12.2025
Barista
Starbucks
03.2021 - Current
High School Diploma -
Duval High School
Some College (No Degree) - Nursing
Prince George's Community College