Ileana Trujillo
Katy,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Lead Server
Gr8 Plate Hospitality
02.2020 - Current
- Maintains a robust knowledge of 100+ food/drink/wine items to proactively up-sell items while ensuring guest satisfaction
- Resolving complaints quickly and efficiently while keeping the guest's best interest in mind
- Train new servers in kitchen and safety protocols to maintain a positive and secure environment.
Lead Server
Abuelo's Mexican Restaurant
03.2017 - 05.2021
- Provided guests with detailed selections to achieve satisfaction
- Inform kitchen staff about allergies and dietary restrictions
- Transformed frustrated customers into satisfied guest by following company recommendations.
Graphic Editor
Houston SaberCats Rugby
01.2018 - 06.2019
- Assisted in creating daily graphics to post on social media
- Created and edited game day posts-gameday, halftime, end score
- Assisted in editing partnership/sponsorship proposals.
Education
Bachelor of Science - Kinesiology
University of Houston
01-2018
High School Diploma -
Morton Ranch HS
Skills
- Relationship Building
- Adaptability and Flexibility
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Product Knowledge
- Decision-making capabilities
- Bilingual - Spanish
- Microsoft Office Skills
- Adobe Creative Cloud Skills
Timeline
Lead Server
Gr8 Plate Hospitality
02.2020 - Current
Graphic Editor
Houston SaberCats Rugby
01.2018 - 06.2019
Lead Server
Abuelo's Mexican Restaurant
03.2017 - 05.2021
Bachelor of Science - Kinesiology
University of Houston
High School Diploma -
Morton Ranch HS
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