Naomi Williams
Rohnert Park,CA
Summary
Hospitality Leader with expertise in enhancing guest experiences through exceptional food and beverage operations. Delivered operational efficiency and high-quality standards by fostering team collaboration and effective training. Committed to creating memorable, high-end guest experiences in fast-paced, high-volume environments.
Overview
22
22
years of post-secondary education
31
31
years of professional experience
Work History
Lead Server
Tony’s Seafood Restaurant
Marshall, California
07.2020 - Current
- Supervised dining room operations to ensure smooth service flow.
- Trained new servers on menu items and service standards.
- Assisted customers with menu selections and special requests.
- Handled customer complaints and resolved issues promptly.
- Maintained cleanliness and organization of dining areas at all times.
- Managed opening and closing duties to facilitate restaurant operations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
General Manager
Tony’s Seafood Restaurant
06.2019 - 07.2020
- Managed daily operations and staff scheduling at a busy seafood restaurant.
- Oversaw inventory management and procurement of fresh supplies.
- Ensured compliance with health and safety regulations in food preparation areas.
- Led team meetings to discuss performance, challenges, and operational improvements.
- Fostered a positive work environment to promote teamwork among staff members.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Assistant Manager
Tony’s Seafood Restaurant
Marshall, California
08.2017 - 06.2019
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety and restaurant policies.
- Managed inventory levels and coordinated supply orders with local vendors.
- Handled customer complaints and resolved issues promptly and effectively.
- Maintained cleanliness and organization of dining areas for optimal guest experiences.
- Ensured compliance with safety regulations and company policies.
Server
Tony’s Seafood Restaurant (Before Hog Island)
Marshall, California
03.2014 - 04.2017
- Provided excellent customer service to enhance dining experiences.
- Managed food and beverage orders efficiently for timely delivery.
- Maintained cleanliness and organization of dining area consistently.
Assistant General Manager
Bakers Square Restaurant & Bakery - ViCorp
Rohnert Park, California
02.2001 - 04.2012
- Managed daily restaurant operations and ensured high-quality service standards.
- Supervised staff training programs to enhance team performance and customer satisfaction.
- Oversaw inventory management and maintained optimal stock levels for kitchen supplies.
- Facilitated communication between front-of-house and back-of-house teams for seamless operations.
- Resolved customer complaints swiftly to maintain a positive dining experience for guests.
- Provided training, guidance, and support to staff members on proper procedures and policies.
Server, Supervisor
Bakers Square Restaurant & Bakery - ViCorp
Rohnert Park
03.2000 - 02.2001
- Supervised daily operations of restaurant and bakery staff.
- Trained new servers on menu items and customer service protocols.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Hostess/Server
Old Chicago Pizza
Petaluma, California
07.1999 - 03.2000
- Greeted and seated guests in a friendly and timely manner.
- Managed reservations and organized seating charts for efficiency.
- Provided menus and informed guests about daily specials.
Teachers
Coronado Schools
Richmond, California
09.1998 - 07.1999
- Developed engaging lesson plans aligning with curriculum standards and student needs.
- Facilitated classroom discussions to encourage critical thinking and student participation.
- Graded papers and gave valuable feedback
Dishwasher, Cashier, Server
Patio Cafe
Dillon Beach, California
03.1996 - 05.1998
- Operated commercial dishwashing equipment to maintain cleanliness and hygiene.
- Sorted and organized dirty dishes, utensils, and kitchenware for efficient washing.
- Provided excellent customer service to enhance dining experiences.
- Managed food and beverage orders efficiently for timely delivery.
- Maintained cleanliness and organization of dining area consistently.
Clerk
Dillion Beach Store
Dillon Beach
05.1995 - 03.1996
- Assisted customers with product inquiries and provided exceptional service daily.
- Processed customer transactions efficiently at a popular beachside store.
- Handled cash register operations and balanced drawer at end of shifts.
- Operated cash register to process cash, check, and credit card transactions.
- Organized inventory and maintained stock levels for optimal product availability.
- Managed store displays to enhance product visibility and attract customers.
- Supported office clerical functions using word processing and other software, email and office machines.
Education
Associate of Applied Science - Business
Santa Rosa Junior College
Santa Rosa, CA 09.2000 - 08.2022
Tomales High School
Tomales, CASkills
- Menu knowledge
- Customer service
- Complaint resolution
- Operational efficiency
- Inventory control
- Cost management
- Health compliance
- Staff management
- Staff training
- Team leadership
- Leadership and team building
- Effective communication
- Service quality assessment
- Conflict resolution
- Relationship building
Timeline
Lead Server
Tony’s Seafood Restaurant
07.2020 - Current
General Manager
Tony’s Seafood Restaurant
06.2019 - 07.2020
Assistant Manager
Tony’s Seafood Restaurant
08.2017 - 06.2019
Server
Tony’s Seafood Restaurant (Before Hog Island)
03.2014 - 04.2017
Assistant General Manager
Bakers Square Restaurant & Bakery - ViCorp
02.2001 - 04.2012
Associate of Applied Science - Business
Santa Rosa Junior College
09.2000 - 08.2022
Server, Supervisor
Bakers Square Restaurant & Bakery - ViCorp
03.2000 - 02.2001
Hostess/Server
Old Chicago Pizza
07.1999 - 03.2000
Teachers
Coronado Schools
09.1998 - 07.1999
Dishwasher, Cashier, Server
Patio Cafe
03.1996 - 05.1998
Clerk
Dillion Beach Store
05.1995 - 03.1996
Tomales High School