Iqtiar Jamal
Brooklyn
Summary
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Service Advisor
Honda of Bay Ridge
08.2024 - 03.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Manager
La Grenouille
09.2020 - 08.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Accomplished multiple tasks within established timeframes.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
Server
Michaels of Brooklyn
09.2016 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Arts - Culinary
Institute of Culinary Education
08-2025
Associate of Arts - Business
New York City College of Technology
Brooklyn, NY07-2022
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06-2019
Skills
- Service Excellence
- Effective Time Management
- Inventory control and record keeping
- Point of sale (POS) system operation
- Customer Relationship Management
- Organization and prioritization
- Precision Knife Techniques
- Varied Culinary Methods
- Experimental Cooking Techniques
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Interests
- Learning new cooking techniques and expanding my culinary skills
- Photography
- Documenting and sharing travel experiences
- Backpacking and Hiking
- Robotics
- Road Trips
- Team Sports
Timeline
Service Advisor
Honda of Bay Ridge
08.2024 - 03.2025
Manager
La Grenouille
09.2020 - 08.2024
Server
Michaels of Brooklyn
09.2016 - 01.2020
Associate of Arts - Culinary
Institute of Culinary Education
Associate of Arts - Business
New York City College of Technology
High School Diploma -
Abraham Lincoln High School
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