Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Iqtiar Jamal

Brooklyn

Summary

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Service Advisor

Honda of Bay Ridge
08.2024 - 03.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.

Manager

La Grenouille
09.2020 - 08.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.

Server

Michaels of Brooklyn
09.2016 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Associate of Arts - Culinary

Institute of Culinary Education
08-2025

Associate of Arts - Business

New York City College of Technology
Brooklyn, NY
07-2022

High School Diploma -

Abraham Lincoln High School
Brooklyn, NY
06-2019

Skills

  • Service Excellence
  • Effective Time Management
  • Inventory control and record keeping
  • Point of sale (POS) system operation
  • Customer Relationship Management
  • Organization and prioritization
  • Precision Knife Techniques
  • Varied Culinary Methods
  • Experimental Cooking Techniques

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Photography
  • Documenting and sharing travel experiences
  • Backpacking and Hiking
  • Robotics
  • Road Trips
  • Team Sports

Timeline

Service Advisor

Honda of Bay Ridge
08.2024 - 03.2025

Manager

La Grenouille
09.2020 - 08.2024

Server

Michaels of Brooklyn
09.2016 - 01.2020

Associate of Arts - Culinary

Institute of Culinary Education

Associate of Arts - Business

New York City College of Technology

High School Diploma -

Abraham Lincoln High School
Iqtiar Jamal