Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Ira Meeks

Ira Meeks

New Albany,MS

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CNA

Traceway Retirement Community
01.2022 - Current

Healthcare Associate

Magnolia Assisted Living
01.2020 - 10.2021
  • Assisted in the development of comprehensive care plans, tailoring interventions to individual patient needs.
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Supported clinical research initiatives by collecting data, maintaining records, and assisting in study protocol implementation.

Customer Service Rep

Sykes from Home
12.2018 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Volunteer

Habitat for Humanity
06.2016 - 12.2017
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

GED and CNA Certification -

Job Corp
Batesville, MS

Skills

  • Customer Service
  • Phone Answering
  • Computer Charting
  • Typing
  • Healthcare

Certification

  • CNA, 04/01/12, 04/01/26, A069966
  • Certified Nursing Assistant (CNA)
  • CPR Certification
  • BLS Certification

References

Available upon request

Timeline

CNA

Traceway Retirement Community
01.2022 - Current

Healthcare Associate

Magnolia Assisted Living
01.2020 - 10.2021

Customer Service Rep

Sykes from Home
12.2018 - 08.2019

Volunteer

Habitat for Humanity
06.2016 - 12.2017

GED and CNA Certification -

Job Corp
Ira Meeks