Iran Alvarado Albarran

• Compiled daily financial reports and overnight shift summaries for management review, enhancing decision-making.
• Reviewed nightly folios and reconciled revenue within a property management system.
• Coordinated late check-ins and check-outs to ensure smooth guest experiences during overnight shifts.
• Handled reservations, cancellations, and guest inquiries during the night shift.
• Greeted arriving guests and completed check-in process.
• Answered guest questions and service requests with clear, professional communication.
• Addressed customer issues promptly, ensuring high satisfaction and maintaining professionalism.
• Responded to guest inquiries and resolved issues or complaints.
• Supported guest satisfaction by accommodating special requests.
• Checked room status and updated front desk records for incoming reservations.
• Monitored lobby activity and worked with security on guest concerns.
• Communicated effectively with front office manager and other departments.
• Assisted in departments such as in-room dining and security.
• Reported incidents, accidents, or safety concerns immediately.
• Adhered to safety standards and maintained a safe working environment.

• Facilitated recreational activities, STEM clubs, enrichment lessons, and student engagement programs to promote student involvement.
• Assisted students with homework, provided positive guidance, and maintained safe after-school supervision.
• Maintained a safe environment for students by overseeing their activities and movements in indoor spaces, playgrounds, and during transitions.
• Maintained open communication with parents during pick-up and drop-off, fostering strong relationships with school staff to enhance community engagement.
• Communicated student concerns and program needs to site staff and supervisors to ensure responsive support and program improvement.
• Supported program volunteers, completed ongoing training, and handled additional duties to keep the program running smoothly.
• Prepared afternoon snacks, tracked daily attendance, and completed cleanup of supplies and materials to keep the area organized.

Managed daily operations for a team of 15 to 18 employees through payroll support, cash handling, sales forecasting, and task assignment.

• Coordinated team preparation for three successful audits, ensuring compliance with cleanliness and operational standards.
• Trained new team members and shift leads, creating work schedules that balanced staffing needs with consistent coverage.
• Delivered in-person and phone support with clear communication and careful attention to customer needs.
• Processed currency and credit card transactions accurately while delivering strong customer service.
• Resolved customer concerns with friendly, knowledgeable service to support high customer satisfaction.