Irelynd Fornelli
Knox,IN
Summary
Hardworking professional with background assisting administrative and sales positions. Skilled at engaging with customers, understanding needs, and persuasively promoting products. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to drive successful marketing initiatives and informed decision-making processes.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CHS Northwest
Knox, IN
08.2023 - Current
- Scheduled appointments for patients using the electronic health records system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Small Business Owner
Irelynd Alexis Boutique
Knox, IN
02.2021 - 08.2025
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created a unique product assortment that differentiated the boutique from other competitors.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided product knowledge to customers regarding materials, designs, colors.
- Utilized Tiktok, Instagram and Facebook to promote products, services and content.
Sales Associate
Preferred Flooring
Knox, IN
05.2015 - 08.2023
- Greeted customers and provided exceptional customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Helped customers find specific products, answered questions, and offered product advice.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
Education
Some College (No Degree) - Business Marketing
Western Governors University
Salt Lake City, UTSkills
- Time management
- Cold calling
- Social media marketing
- Decision-making
- Strong teamwork
- Problem-solving
- Microsoft Office Suite
- Microsoft Excel
Affiliations
- Weight lifting.
- Competitive running.
- Outdoor walks.
Timeline
Customer Service Representative
CHS Northwest
08.2023 - Current
Small Business Owner
Irelynd Alexis Boutique
02.2021 - 08.2025
Sales Associate
Preferred Flooring
05.2015 - 08.2023
Some College (No Degree) - Business Marketing
Western Governors University
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