Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Irelynd Fornelli

Knox,IN

Summary

Hardworking professional with background assisting administrative and sales positions. Skilled at engaging with customers, understanding needs, and persuasively promoting products. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to drive successful marketing initiatives and informed decision-making processes.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

CHS Northwest
Knox, IN
08.2023 - Current
  • Scheduled appointments for patients using the electronic health records system.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.

Small Business Owner

Irelynd Alexis Boutique
Knox, IN
02.2021 - 08.2025
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Created a unique product assortment that differentiated the boutique from other competitors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Provided product knowledge to customers regarding materials, designs, colors.
  • Utilized Tiktok, Instagram and Facebook to promote products, services and content.

Sales Associate

Preferred Flooring
Knox, IN
05.2015 - 08.2023
  • Greeted customers and provided exceptional customer service.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.

Education

Some College (No Degree) - Business Marketing

Western Governors University
Salt Lake City, UT

Skills

  • Time management
  • Cold calling
  • Social media marketing
  • Decision-making
  • Strong teamwork
  • Problem-solving
  • Microsoft Office Suite
  • Microsoft Excel

Affiliations

  • Weight lifting.
  • Competitive running.
  • Outdoor walks.

Timeline

Customer Service Representative

CHS Northwest
08.2023 - Current

Small Business Owner

Irelynd Alexis Boutique
02.2021 - 08.2025

Sales Associate

Preferred Flooring
05.2015 - 08.2023

Some College (No Degree) - Business Marketing

Western Governors University
Irelynd Fornelli