Irene Lee
Long Beach,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
Rosie’s Café
Escondido, CA
11.2018 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Representative
Shiekh Shoes
Chula Vista, CA
11.2015 - 08.2016
- Expanded customer base and boosted profit within product line.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
Packager
Tangiers Tobacco
San Diego, CA
09.2014 - 09.2015
- Moved packages to loading area using lift equipment and conveyor systems.
- Maintained neat, clean and safe workspace to avoid hazards and increase safety by Number%.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Reviewed orders by inspecting labeling, packaging and contents.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Kept records accurate and current by documenting movements in company system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Completed daily orders with expert picking and packing of shipments.
Outside Sales
Kirby Vacuum Sales & Service
San Diego, CA
12.2013 - 03.2014
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established new accounts through cold calling and personal visits to potential customers.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Performed required travel for training and scheduled events.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Built strong client rapport to establish diversified network of connections.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Set and achieved company defined sales goals.
- Worked independently with minimal supervision.
Education
Diploma - GED
El Prado Adult School
Corona, CA 12.2018 - 06.2019
Skills
Hospitality service expertise
High-volume dining
Point of sale operation
Sales expertise
Order accuracy
Guest relations management
Performance improvement
Cash Handling
Food preparation and safety
Professional demeanor
Multi-tasking strength
Problem-solving skills
Excellent people skills
Adapt to diverse groups
Exceptional customer service
Additional Information
Volunteered for Christian Life assembly in San Diego, CA from 2007-2013 (seasonally)
Timeline
Diploma - GED
El Prado Adult School
12.2018 - 06.2019
Server
Rosie’s Café
11.2018 - 03.2020
Sales Representative
Shiekh Shoes
11.2015 - 08.2016
Packager
Tangiers Tobacco
09.2014 - 09.2015
Outside Sales
Kirby Vacuum Sales & Service
12.2013 - 03.2014