Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irene Robin

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.

Overview

23
23
years of professional experience

Work History

Guest Advocate

Target
11.2020 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Trained new personnel regarding company operations, policies and services.

Guest Advocate

Target
09.2019 - 11.2020
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.

Party Coordinator

Zur Insel
11.2009 - 06.2019
  • Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
  • Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
  • Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
  • Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.

Business Travel Consultant

American Express International Inc.
08.2001 - 11.2009
  • Maintained accurate records of all bookings, modifications, cancellations, and related transactions in the company database.
  • Educated clients on relevant visa requirements and assisted with application processes when necessary.
  • Reduced client travel costs by identifying alternative routes and recommending cost-effective options.
  • Collaborated with team members to ensure seamless service delivery during high-volume periods.
  • Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.

Education

Bachelor of Science - Tourism And Travel Management

Julius Leber School
Frankfurt, Germany

Skills

  • Customer Service
  • Problem-solving abilities
  • Detail Oriented
  • Stress Tolerance
  • Computer Skills
  • Reliability and punctuality
  • Staff Training

Languages

German
Native or Bilingual

Timeline

Guest Advocate

Target
11.2020 - Current

Guest Advocate

Target
09.2019 - 11.2020

Party Coordinator

Zur Insel
11.2009 - 06.2019

Business Travel Consultant

American Express International Inc.
08.2001 - 11.2009

Bachelor of Science - Tourism And Travel Management

Julius Leber School

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Irene Robin