Irica Moore
Lebanon,PA
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
First Aid and Safety
Lebanon, PA
01.2025 - Current
- Coordinated emergency response services to ensure timely dispatch of first aid resources.
- Managed communication between field personnel and central operations for efficient service delivery.
- Utilized dispatch software to track service requests and monitor response times.
Lead Dispatcher
AAA Central Penn
Harrisburg, PA
06.2023 - 12.2024
- Coordinated tow truck assignments based on location and urgency.
- Communicated with drivers to ensure timely response to service calls.
- Maintained accurate logs of calls, services, and vehicle movements.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Developed strategies to improve operational efficiency within the department.
- Trained new dispatchers on proper procedures for handling calls and assigning jobs.
Assistant Center Director
Mathnasium
Harrisburg, PA
07.2021 - 05.2023
- Assisted in daily operations and management of Mathnasium learning center.
- Maintained accurate records of student progress and attendance data.
- Managed relationships with external vendors such as contractors, suppliers, negotiating contracts where necessary.
Education
High School Diploma -
Wilson College
Chambersburg, PA05-2020
Early Childhood Care And Education -
Berks Career And Technology Center
LEESPORT05-2020
Skills
- Emergency response coordination
- Tracking systems
- Problem solving
- Logistics coordination
- Team training
- Improving operations
Certification
- OSHA CERTIFIED
- MANDATED REPORTER
Timeline
Dispatcher
First Aid and Safety
01.2025 - Current
Lead Dispatcher
AAA Central Penn
06.2023 - 12.2024
Assistant Center Director
Mathnasium
07.2021 - 05.2023
High School Diploma -
Wilson College
Early Childhood Care And Education -
Berks Career And Technology Center
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