IRIS ELARIO
San Juan Capistrano
Summary
Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Representative
Nothing Bundt Cakes
Costa Mesa
03.2025 - 11.2025
- Executed thorough cleaning and sanitizing of store environment.
- Managed inventory and ingredients efficiently.
- Maintained cleanliness of dishwashing area to ensure compliance with hygiene standards.
- Enhanced customer engagement to boost merchandise sales.
- Boosted profits by implementing successful upselling techniques.
- Enhanced customer engagement.
- Provided detailed answers to customer inquiries.
- Managed order intake and ensured timely delivery to customers.
- Maintained cleanliness of work area consistently throughout the day.
- Ensured high-quality food production consistently.
- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Assisted in maintaining product displays and inventory levels to ensure optimal customer experience.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to create a welcoming environment for guests and promote teamwork.
Sales Associate
Sees Candies
Whittier
10.2024 - 02.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays, ensuring visual appeal and compliance with brand standards.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Collaborated with team members to achieve sales goals and improve store performance.
- Sanitized and maintained cleanliness of work area.
- Organized and replenished inventory efficiently.
Education
High School Diploma - General Studies
William Workman Highschool
City Of Industry, CASkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
Certification
Food Handlers License
Timeline
Guest Service Representative
Nothing Bundt Cakes
03.2025 - 11.2025
Sales Associate
Sees Candies
10.2024 - 02.2025
High School Diploma - General Studies
William Workman Highschool