Iris Johnson
Duluth,GA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Energetic treatment coordinator with specialties in insurance, scheduling and maintaining the front desk area. Friendly and ethical to quickly and effectively solve challenges. Experience working in a dental practice of several dentists and several employees.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Great Expressions Dental Centers
Snellville, Georgia
02.2017 - Current
- Participated in meetings focused on improving customer service standards throughout the organization.
- Presented necessary doctor treatment and financial aspects of treatment.
- Offered patient choices to ease the process of completing procedures.
- Managed phone inquiries, coordinated future visits, and addressed patient concerns directly or appropriately directed their requests for further assistance.
- Analyzed patient data to identify potential areas of improvement in overall quality of care.
- Developed innovative strategies to improve efficiency in patient intake process.
- Facilitated smooth transitions from one level of care to another when needed by patients.
- Created customized treatment plans for patients based on individual needs.
- Provided education and resources to help patients understand their treatment options.
Education
Bachelor of Science - Business Health Adminstration
University of Arizona Global Campus
San Diego, CA01-2025
Expanded Duty Dental Assistant - Dental Assisting
Naval School of Denta; Asisting And Technology
San Diego, CA03-1985
Associate of Applied Science - General Studies
Georgia State
Clarkston, GASkills
- Manual Dexterity
- Office Administration
- Patient Care Coordination
- Secretarial duties
- Treatment Planning
- Expertise of payment plans
- Appointment Scheduling
- Financial Counseling
- HIPAA Compliance
- Patient Relations
- Accurate filing proficiency
- Organizational standards
- Healthcare operations
- Customer Service
- Verbal and written communication
- Policy compliance
- Healthcare knowledge
- Documentation
- Critical Thinking Skills
- Attention to Detail
- Quality Assurance
Affiliations
- Ability to work with multiple doctors, while providing excellent customer service to the patients
- Learning peer and trainer for 7 years
- Self starter and taking on new task with ease
Accomplishments
- May Champion for the entire state of Georgia for our company.
Timeline
Treatment Coordinator
Great Expressions Dental Centers
02.2017 - Current
Bachelor of Science - Business Health Adminstration
University of Arizona Global Campus
Expanded Duty Dental Assistant - Dental Assisting
Naval School of Denta; Asisting And Technology
Associate of Applied Science - General Studies
Georgia State
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