Iris A. Sepulveda
12876 Concord Avenue, Chino,CA
Summary
Organized and hardworking professional seeking a full-time position that offers opportunities for growth and development. Possesses a strong foundation in interpersonal skills, excellent time management, and problem-solving abilities to tackle challenges effectively. Committed to delivering high-quality results while fostering collaborative relationships in a dynamic work environment. Prepared to contribute to team success and drive organizational goals forward.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kristi Kim State Farm
Chino Hills, CA
02.2025 - Current
- Work with new clients going over coverage options
- Focused on bringing in more auto policy sales by making 100+ calls a day
- In charge of managing leads and making sure sales team meets goals
- Worked with clients in California, Arizona, Nevada and Oregon
- Handled incoming calls from existing customers to address inquiries and provide support. Conducted retention calls to enhance customer loyalty and satisfaction.
Guest Service Associate
European Wax Center
Chino Hills, CA
01.2023 - 01.2025
- Welcomed visitors and customers upon arrival, providing assistance and addressing inquiries.
- Managed guest communications, resolving inquiries and complaints while accommodating special requests to ensure a positive experience.
- Executed daily upkeep of front desk and lobby area, fostering a welcoming environment for clients and guests.
- Addressed diverse client inquiries and problem-solving needs through consistent follow-up calls, averaging 25+ calls per day.
- Ensured up-to-date documentation of guest information to enhance service delivery.
Workshop Evaluation for Veterans Resource
VRC Director, Kim Katayama, Assistant Director/Coo
VRC Director, Kim Katayama, Assistant Director/Coo
09.2022 - 12.2022
- Collaborated with a team to create and implement an evaluation of Future Forward Career and Resource Fair
- Developed survey tool to assess the utility/effectiveness of the workshop
- Analyzed quantitative and qualitative data
- Produced a workshop evaluation report and presented findings
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts Degree - Psychology
California Polytechnic University
Pomona, CA12-2022
High School Diploma -
Pomona Catholic High School
Pomona, CA05-2019
Skills
- Organized
- Time Management
- Teamwork
- Leadership
- Problem-solving
- Critical and Creative Thinking skills
- Communication skills
- Guest Service and Assistance
- Data entry proficiency
- Sales
Certification
- Human Research ,CITI Program- [10/08/20-10/07/25]
- Adolescent Trauma and Substance Abuse Online, The National Child Traumatic Stress Network - 11/08/22
- Adult, Child and Baby First Aid/CPR/AED - 09/02/24
Timeline
Customer Service Representative
Kristi Kim State Farm
02.2025 - Current
Guest Service Associate
European Wax Center
01.2023 - 01.2025
Workshop Evaluation for Veterans Resource
VRC Director, Kim Katayama, Assistant Director/Coo
09.2022 - 12.2022
Bachelor of Arts Degree - Psychology
California Polytechnic University
High School Diploma -
Pomona Catholic High School
Certificates & Licenses
Property and Casualty Insurance License- California Department of Insurance, February 2027
Life Insurance License- California Department of Insurance, February 2027