Isaac Bertschinger
North Platte, NE,NE
Summary
Results-driven Quality Management Professional implementing effective inventory management practices to enhance operational efficiency and customer service. Focused Baker creating custom desserts and pastries that exceed customer specifications, demonstrating strong task prioritization and time management skills. Detail-oriented in fast-paced environments, utilizing diverse baking tools and equipment to craft memorable baked goods.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Manager in Training
McDonald's Restaurant
07.2026 - Current
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Supervised daily operations to ensure compliance with quality standards and company policies.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated scheduling to meet staffing needs during peak hours, improving customer satisfaction.
- Assisted in financial reporting by tracking sales data and analyzing trends for management review.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Crew Trainer
McDonald's Restaurant
07.2025 - 07.2026
- Trained new crew members on operational procedures and customer service standards.
- Developed training materials to enhance onboarding processes for new staff.
- Monitored team performance, providing feedback to improve efficiency and service quality.
- Ensured compliance with health and safety regulations during food preparation and service.
Customer Service Employee
McDonald's Restaurant
05.2024 - 07.2025
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Trained new employees on company policies and customer interaction techniques.
- Maintained cleanliness and organization of the dining area to enhance guest experience.
Education
Associate of Science - General Studies
Mid Plains Community College
North Platte, NE05-2027
Associate of Arts - General Studdies
Mid Plains Community College
North Platte, NE05-2027
Skills
- Staff leadership
- Account management
- Quality management
- Technical skills
- Intermediate precision piping
- Order management
- Food Safety Compliance
- Menu Development
- Shift Management
- Continuous Skill Development
- Skill development
- High-standard execution
Accomplishments
- Supervised team of 16 staff members.
- Achieved 1st place OEPE by completing orders with accuracy and efficiency.
Certification
ServSafe Food Protection Manager Certificate
Languages
Spanish
Elementary
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
Timeline
Manager in Training
McDonald's Restaurant
07.2026 - Current
Crew Trainer
McDonald's Restaurant
07.2025 - 07.2026
Customer Service Employee
McDonald's Restaurant
05.2024 - 07.2025
Associate of Science - General Studies
Mid Plains Community College
Associate of Arts - General Studdies
Mid Plains Community College