Isaac Franco
The Bronx
Summary
Dedicated Sales Representative renowned for successfully converting problem accounts into lifelong customers. Demonstrated expertise in relationship building and deep understanding of products, resulting in consistent achievement of customer retention goals. Skilled at connecting with customers, communicating sales recommendations, and driving revenue growth. Highly dependable, well-organized, and committed to fostering store loyalty.
Professional with strong background in safety and security operations, ensuring secure environments and effective emergency response. Skilled in risk assessment, fire prevention techniques, and compliance with safety regulations. Known for teamwork, adaptability, and delivering reliable results under pressure. Consistently maintains high standards and supports team objectives with flexibility and dependability.
Professional with experience in youth development, adept at fostering positive relationships and guiding young individuals through personal growth. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in conflict resolution, active listening, and creating supportive environments. Reliable, empathetic, and driven to make meaningful impact.
Overview
12
12
years of professional experience
Work History
Sales Representative
Archtelecom
Queens, NY
07.2024 - Current
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted market research to identify emerging trends and customer needs.
- Delivered product presentations and demonstrations to enhance customer engagement.
- Collaborated with cross-functional teams to optimize sales strategies and processes.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Representative
forager project
San Francisco, CA
01.2021 - 06.2024
- Identified opportunities for cross-selling additional products and services.
- Performed market research to identify potential sales opportunities.
- Negotiated pricing contracts with customers to maximize profits.
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with key clients to ensure repeat business.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Sales Representative
Boars Head Provisions Co
Fords, NJ
02.2020 - 01.2021
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
- Performed market research to identify potential sales opportunities.
Fire Guard
Allied Universal Security Services
The Bronx, NY
11.2018 - 10.2019
- Monitored and enforced safety protocols to ensure compliance with fire regulations.
- Conducted regular fire drills, ensuring preparedness among staff and occupants.
- Inspected fire extinguishers and alarms, maintaining operational readiness and functionality.
- Collaborated with emergency response teams during safety incidents to manage evacuations effectively.
- Trained new team members on fire safety procedures and equipment usage for enhanced team performance.
- Developed and implemented strategies to improve overall fire safety awareness in the workplace.
- Led routine inspections of facilities, identifying potential hazards and recommending corrective actions.
- Investigated buildings, equipment, procedures and records of accidents to point out safety hazards.
- Supported facility managers in implementing effective fire prevention measures tailored to their unique needs and requirements.
Sales Associate
Fairway Supermarket
Manhattan, NY
03.2017 - 11.2018
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
Youth Counselor
Good Shepherd Care Center
The Bronx, NY
04.2014 - 11.2016
- Developed and implemented individualized care plans for youth, promoting emotional and behavioral growth.
- Facilitated group therapy sessions, enhancing communication skills among participants.
- Monitored client behavior, identifying triggers and implementing de-escalation techniques effectively.
- Collaborated with multidisciplinary teams to coordinate services and support for at-risk youth.
- Trained new staff on best practices in youth counseling and crisis intervention strategies.
- Led initiatives to improve program outcomes, focusing on youth engagement and retention strategies.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
Education
High School Diploma -
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Process Improvement
- Customer Service
- Client Service
- Territory sales
- Competitor research
- Product and Service Sales
- Problem-solving skills
- Policy and Procedure Adherence
- Teamwork and Collaboration
- Stocking and Receiving
- Relationship Building
- Verbal/written communication
- Reliable and punctual
- Strategic Planning
- Flexible Schedule
- Listening Skills
- Professional Demeanor
- Time Management
- Outgoing Personality
- Problem-Solving
Education and Training
other
Languages
Spanish
Professional Working
Timeline
Sales Representative
Archtelecom
07.2024 - Current
Sales Representative
forager project
01.2021 - 06.2024
Sales Representative
Boars Head Provisions Co
02.2020 - 01.2021
Fire Guard
Allied Universal Security Services
11.2018 - 10.2019
Sales Associate
Fairway Supermarket
03.2017 - 11.2018
Youth Counselor
Good Shepherd Care Center
04.2014 - 11.2016
High School Diploma -
Borough of Manhattan Community College of The City University of New York