Isabel Cuevas

Responsibilities:

• Work directly under the owner to create streamlined processes for clients, their staff, and internal customer service specialists.
• Supervise and manage operations for a network of 10+ med spas and chiropractic offices across the United States.
• Ensure seamless delivery of red light therapy services to a diverse client base.
• Utilize data analysis techniques to identify opportunities for optimizing client pre-payment processes.
• Deliver comprehensive education on red light therapy.
• Implement streamlined workflow systems to enhance operational efficiency and reduce errors, resulting in improved productivity and cost savings.
• Resolve complex technical problems, including software application errors and network connectivity issues.
• Manage various client accounts, ensuring tailored service delivery and satisfaction.
• Lead team and client training calls to ensure alignment on processes and service standards.

• Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
• Maintained financial records, including billing and accounts receivable and payable.
• Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
• Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
• Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
• Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
• Coordinated staff recruitment, training, and scheduling activities.
• Provided leadership and guidance to the medical team in order to meet goals and objectives.
• Provided personalized consultations with clients to determine their needs.

• Monitored appointment schedules throughout the day to ensure proper flow of operations.
• Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
• Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
• Ensured cleanliness of equipment used during treatments.
• Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
• Assisted in the development and implementation of office policies and procedures.