Isabel Fonseca
Rosemead,CA
Summary
Accomplished 911 Dispatcher with a proven track record at the Los Angeles Sheriff's Department, adept in crisis management and computer-aided dispatching. Enhanced emergency response efficiency by leveraging critical thinking and active listening, significantly improving team coordination and caller satisfaction. Demonstrates exceptional ability to thrive under pressure, ensuring swift, accurate support for both emergency personnel and distressed individuals. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Los Angeles Sheriff's Department
01.2018 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Inside Sales Representative
Global Plumbing and Fire Supply
01.2013 - 01.2018
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
El Camino College
Carson, CA11.2025
High School Diploma -
John Marshall High School
Los Angeles, CA06.2001
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Crisis Management
- Computer-aided dispatching
- Basic life support understanding
- EMS Dispatch
- Prioritizing Situations
- Call Routing
- Radio Frequencies Monitoring
- Dispatch Coordination
Certification
Peace Officer Standards and Training (POST) Basic Dispatch Certificate
Languages
Spanish
Professional Working
Timeline
911 Dispatcher
Los Angeles Sheriff's Department
01.2018 - Current
Inside Sales Representative
Global Plumbing and Fire Supply
01.2013 - 01.2018
El Camino College
High School Diploma -
John Marshall High School
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