Isabel Gudino
Fontana,CA
Summary
Dynamic professional with a proven track record at QTC Health Services, adept in Case Planning and Teamwork and Collaboration. Excelled in enhancing case resolution times and customer satisfaction through innovative workflow optimization and superior service delivery. Demonstrated adaptability and policy knowledge, consistently exceeding performance expectations without compromising confidentiality or quality.
Overview
7
7
years of professional experience
Work History
Case Specialist
QTC Health Services
San Dimas, CA
05.2019 - Current
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
- Assisted in training new Case Specialists to ensure consistent quality of work across the team.
- Collaborated with multiple departments for efficient coordination and optimal case outcomes.
- Exceeded performance expectations consistently by meeting deadlines while maintaining high-quality work standards.
- Enhanced team collaboration with regular communication, sharing of resources, and support for colleagues.
- Improved case resolution times by streamlining workflow processes and prioritizing tasks effectively.
Front Desk Receptionist
Dr. Veena Vaid-Raizada
Pomona, CA
08.2017 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Prenursing Studies
La Sierra University
Riverside, CAHigh School Diploma -
Henry J. Kaiser High School
Fontana, CA04.2015
Skills
Case Planning
Policy Knowledge
Regulatory understanding
Teamwork and Collaboration
Customer Service
Adaptability and Flexibility
Time management abilities
Timeline
Case Specialist
QTC Health Services
05.2019 - Current
Front Desk Receptionist
Dr. Veena Vaid-Raizada
08.2017 - 12.2018
Prenursing Studies
La Sierra University
High School Diploma -
Henry J. Kaiser High School