Isabel Updyke
Huntingdon Valley,PA
Summary
Resourceful professional with a versatile background in hospitality. Known for exceptional multitasking and understanding of consumer behavior, contributing to positive and efficient customer service. Ready to utilize expertise in relationship building and crisis management to elevate clients' satisfaction.
Overview
3
3
years of professional experience
Work History
Cocktail Server
Porter Restaurant and Gaslight Cocktail Bar
05.2026 - Current
- Provided personalized service in high-end dining environment, utilizing active listening to tailor recommendations to guest preferences.
- Built one on one connections with guests to tailor interactions to create the best possible experience
- Developed comprehensive knowledge of wine and menu offerings to confidently answer guest questions and provide tailored recommendations.
Server
Longhorn Steakhouse
11.2023 - 05.2026
- Applied de-escalation and active listening techniques to resolve customer concerns while maintaining professionalism in high-pressure situations.
- Collaborated with kitchen staff and management to expedite food preparation and deliver efficient and quality service.
- Trained new servers on restaurant policies, procedures, and customer service standards.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Advertising
Pennsylvania State University
University Park, PA05.2028
Skills
- Efficient multitasking
- Consumer Behavior
- Crisis resolution
- Team Collaboration
- Adaptability
- Relationship Building
Timeline
Cocktail Server
Porter Restaurant and Gaslight Cocktail Bar
05.2026 - Current
Server
Longhorn Steakhouse
11.2023 - 05.2026
Bachelor of Arts - Advertising
Pennsylvania State University