Isabel Cristina Garza Calva
Frisco,TX
Summary
Results-driven HR and Operations professional with a Bachelor’s in Business Administration specializing in Human Capital Management. Expertise includes payroll administration, team leadership, and employee relations within dynamic corporate and retail settings. Committed to enhancing personnel workflows and fostering employee development.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation The Star
09.2024 - Current
- Delivered customer service, processed verification of insurance benefits within PHI files, and arranged appointments for various specialties (PT OT SLP).
- Oversaw patient check-in scheduling and registration while ensuring accurate demographic and insurance records.
- Validated eligibility benefits and authorizations to facilitate prompt access to rehabilitation services for BCBS, Aetna, Cigna, WC, TriWest, Tricare, and Medicare.
- Strengthened connections between patients and insurance providers to enable access to benefits detailed in policies.
- Coordinate cross-team partnerships across departments (CBO, PAR, IT)
Store Manager
Chick Fil A
01.2019 - 01.2024
- Oversees team operations for 200 people across morning and afternoon shifts, facilitating collaboration to successfully open a new store.
- Managed daily store operations while maintaining consistent guest service and smooth workflow.
- Directed daily restaurant operations to maintain service speed, food safety, and guest satisfaction. (Inventory, Audits for quality with DELOITTE)
- Supervised team members, delivering coaching, feedback, and performance expectations.
- Planned and scheduled team shifts to meet labor needs while supporting business volume and coverage demands.
- Delivered training on service standards, food safety, and operational procedures to team members.
Sr Payroll Ops Specialist
Honeywell - RESIDEO
04.2016 - 12.2018
- Contributed to strategic corporate spin-off project, enabling creation of new independent company from inception for Honeywell Home (Resideo).
- Managed payroll administration for core and leadership teams, reinforcing financial accuracy and compliance adherence.
- Streamlined coordination of complex employee and customer inquiries across CRM and order management systems to deliver precise service outcomes.
- coordinated within remote cross-functional environments, collaborating with teams across US, Canada, and South America.
- Oversaw end-to-end payroll processing inputs for workforce exceeding 10000 employees, delivering exceptional internal customer service.
- Directed coordination of weekly and biweekly report preparation addressing vacation leave, leaves of absence, and bonuses, while supervising operator contracts and administrative workflows.
Tax Professional
Innova financial
01.2015 - 01.2016
- Developed customer relationships at a new branch, assisting clients with W7 and 1040 forms for tax preparation.
- Prepared complex individual and business tax returns with strict attention to IRS and state compliance requirements.
- Reviewed financial records, identified discrepancies, and resolved tax reporting issues before filing deadlines.
- Advised clients on tax planning strategies to support accurate reporting and reduce future liabilities.
Education
Bachelor of Science - Business Administration
UNIVERSIDAD POLITÉCNICA DE S.L.P.
Mexico01-2014
Skills
- Insurance verification
- Patient Advocacy
- Project Management
- Team leadership
- Time Management
- Problem Resolution
- Teamwork
- Interpersonal communication
Certification
Life agent by the state of Texas
Workspace Business User by Google
Microsoft packet excel, word, powerpoint, access
Financial Literacy Diploma by Condusef
LANGUAGES
Spanish: Native
Timeline
Patient Service Specialist
Baylor Scott & White Institute for Rehabilitation The Star
09.2024 - Current
Store Manager
Chick Fil A
01.2019 - 01.2024
Sr Payroll Ops Specialist
Honeywell - RESIDEO
04.2016 - 12.2018
Tax Professional
Innova financial
01.2015 - 01.2016
Bachelor of Science - Business Administration
UNIVERSIDAD POLITÉCNICA DE S.L.P.
Personal Information
Title: Certified Emergency Response Team (CERT) & Fire Brigade Member
Work with systems Salesforce, ORACLE, Therapybridge, TRESS