Isabella Arango
Orlando,FL
Summary
Self-motivated receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Experience working remote and ability working with digital tools.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Florida ENT Adult and Pediatric
Orlando, FL
10.2023 - 04.2024
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted with scheduling appointments for clients and visitors.
Patient Care Coordinator
Charlotte Speech and Hearing Center
Charleston, NC
12.2022 - 04.2023
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
Chiropractic Assistant
Spine And Healthcare Clinic
Orlando, FL
06.2021 - 12.2022
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Made appointments for patients on medical office software, contacted insurancecompanies on behalf of patients for approvals, and processed co-payments.
- Issued intake and new patient forms, office policies, and legally required documents.
- Delivered excellent customer service and facilitated development of patient and clinician relationships.
- Translator for foreign speaking patients (English/Spanish).
- Verified patient demographic data, forms, and insurance information.
- Pulled correct medical charts for doctor based on schedule of patients to be seen.
- Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests, and arrange specialist referrals.
- Scanned reports, patient consent forms, and chart forms into patient record.
Front Desk Receptionist
Celebration Orthopedic & Sports Medicine Institute
Celebration, FL
09.2020 - 06.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
Associate of Arts -
Valencia College
Orlando, FL06-2022
High School Diploma -
Osceola High School
Kissimmee, FL06-2019
Skills
- Medical Terminology
- Patient Scheduling
- Payment Collection
- HIPAA Compliance
- Patient-Focused Care
- Procedure Assistance
- Electronic Medical Records
- Vital Sign Monitors
- Direct Patient Care
- Patient Relations
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Florida ENT Adult and Pediatric
10.2023 - 04.2024
Patient Care Coordinator
Charlotte Speech and Hearing Center
12.2022 - 04.2023
Chiropractic Assistant
Spine And Healthcare Clinic
06.2021 - 12.2022
Front Desk Receptionist
Celebration Orthopedic & Sports Medicine Institute
09.2020 - 06.2021
Associate of Arts -
Valencia College
High School Diploma -
Osceola High School
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