Isabella Banai
Canonsburg,PA
Summary
I am a highly motivated and results-oriented individual with a proven track record of success. I possess excellent customer service skills and am eager to learn and grow within the company.
Throughout my career, I have consistently demonstrated a commitment to excellence and a willingness to go the extra mile. I have consistently advanced to the highest position within my age restrictions, and I am seeking a company that values and rewards such dedication.
Overview
4
4
years of professional experience
Work History
Receptionist
Massage Envy
Canonsburg, PA
01.2024 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors and provided them with assistance.
- Compiled data from various sources into organized reports for management review.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Prepared welcome packages for new hires.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with onboarding of new employees by providing orientation information and support.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Sales Representative
Massage Envy
Canonsburg, PA
01.2024 - Current
- Created detailed reports on daily, weekly, and monthly sales activity.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Performed market research to identify potential sales opportunities.
- Reviewed monthly performance against targets set by management team.
- Researched competitors' products, prices, and sales techniques.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed and maintained relationships with customers to ensure repeat business.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Identified opportunities for cross-selling additional products and services.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Developed and maintained relationships with key clients to ensure repeat business.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
Crew Member Cook
Longhorn Steakhouse
Washington, Pennsylvania
08.2022 - 01.2024
- Inspected finished plates before serving them to customers ensuring quality standards were met.
- Replenished condiments as needed during shifts to maintain supply levels.
- Cleaned, stocked and restocked workstations with ingredients and supplies.
- Operated grills, deep fryers, ovens, broilers, steamers, blenders and other kitchen equipment.
- Placed take-out orders promptly ensuring accuracy in order fulfillment.
- Checked temperature of appliances regularly to ensure they are working properly.
- Provided excellent customer service by taking orders accurately and efficiently.
- Displayed knowledge of menu items by providing detailed descriptions when asked by customers.
- Greeted customers warmly upon arrival and thanked them for their patronage upon departure.
- Communicated effectively with co-workers regarding any changes or issues with orders.
- Kept dining area clean at all times by wiping down tables after each use.
- Completed opening and closing duties including setting up necessary supplies for each shift.
Service Specialist
Longhorn Steakhouse
Washington , PA
08.2022 - 01.2024
- Reviewed work orders prior to starting a job in order to assess necessary materials or resources needed for completion.
- Provided training to new staff members on the proper use of tools, equipment, supplies, processes. related to service operations.
- Processed payments for services rendered accurately and efficiently.
- Monitored inventory levels for parts used in service operations to ensure sufficient stock is available at all times.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Provided guidance and support to junior staff members when needed.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Performed basic troubleshooting on equipment or systems to resolve minor technical issues quickly and effectively.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
- Coached front-line team members in strategies to improve customer service and proactively mitigate issues.
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
Server
Longhorn Steakhouse
Canonsburg, PA
08.2022 - 01.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
Customer Service Lead
Dunkin' Donuts Franchising
Canonsburg, PA
08.2020 - 01.2022
- Handled customer inquiries and complaints in a professional manner.
- Maintained accurate records of customer interactions and transactions.
- Identified opportunities to increase sales through cross-selling products or services.
- Resolved escalated issues from team members or customers in an efficient manner.
- Directed customer service staff activities, including training, coaching and performance management.
Education
High School Diploma -
Cannon McMillan, High School
Canonsburg, PA06-2023
Skills
- Scheduling
- Bookkeeping
- Reception desk management
- Verbal and written communication
- Telephone skills
- Correspondence distribution
- Time management
- Documentation and reporting
- Professional and polished presentation
- Phone etiquette
- Positive and professional
- Staff management
- Multitasking and prioritization
- Customer/Client relations
- Service-oriented mindset
- Professional demeanor
- Schedule management
- Upselling
- Product sales
- Contact follow-up
- Energetic self-starter
- Customer needs assessment
- Self-checkout assistance
- Cash register operation
- Sales goals attainment
- Guest relations
- Meeting deadlines
- Product demonstrations
- Exceeds sales goals
- Goal oriented
- Adapt to diverse groups
- Sales strategies
- Cash handling accuracy
- Hospitality and accommodation
- Conflict resolution
- Verbal/written communication
- Friendly and outgoing
- Persuasion techniques
Timeline
Receptionist
Massage Envy
01.2024 - Current
Sales Representative
Massage Envy
01.2024 - Current
Crew Member Cook
Longhorn Steakhouse
08.2022 - 01.2024
Service Specialist
Longhorn Steakhouse
08.2022 - 01.2024
Server
Longhorn Steakhouse
08.2022 - 01.2024
Customer Service Lead
Dunkin' Donuts Franchising
08.2020 - 01.2022
High School Diploma -
Cannon McMillan, High School