Isabella Chapa
Austin
Summary
Efficient Cashier Team Lead known for high productivity and ability to complete tasks swiftly. Possesses strong skills in customer service, cash handling, and team management. Excels in communication, problem-solving, and adaptability, ensuring smooth operation of checkout processes and positive customer interactions. Committed to leading by example and fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Ulta Beauty Inc.
Austin
04.2025 - Current
- Led cashier team to achieve efficient service delivery and streamline transaction processes.
- Trained new cashiers on operational policies and customer engagement techniques to enhance service quality.
- Promptly resolved customer complaints to uphold positive shopping experiences.
- Monitored cashier performance and provided actionable feedback to improve service standards.
- Ensured cleanliness and organization of checkout area for compliance with safety standards.
- Executed daily opening and closing procedures for register operations.
- Processed refunds and exchanges in alignment with company policy guidelines.
- Assisted customers in finding products within the store when requested.
Color Consultant
Sally Beauty
Austin
02.2023 - 04.2025
- Assisted clients in selecting colors that aligned with individual style preferences.
- Trained new staff on effective color consultation and customer interaction techniques.
- Monitored beauty industry trends and competitor offerings to provide informed recommendations to clients.
- Instructed customers on effective application and maintenance of hair color and care products for optimal results.
- Created engaging product displays that enhanced customer experience through collaborative teamwork.
- Managed store opening and closing procedures to ensure operational efficiency.
- Processed cash transactions and various payment methods accurately at register.
- Informed customers about loyalty programs and credit card application opportunities.
Cashier
H-E-B
Austin
11.2021 - 01.2023
- Processed customer transactions accurately and efficiently at H-E-B checkout lanes.
- Operated cash register to process payments by cash, check, credit card, gift card, or automatic debit.
- Issued receipts, refunds, credits, or change to customers promptly.
- Provided exceptional customer service through active listening and engagement, fostering positive customer relationships.
- Maintained orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks to enhance customer experience.
- Addressed customer inquiries regarding store policies and procedures effectively.
- Collaborated with team members to streamline store operations during peak hours, ensuring efficient service delivery.
Education
GED -
Austin Community College
Austin, TX05-2026
Skills
- Cash handling
- Inventory management
- Online order picking
- Store opening and closing
- Customer service
- Customer engagement
- Employee training
- New hire training
- Team leadership
- Performance monitoring
- Conflict resolution
- Multitasking and organization
- Motivational skills
Timeline
Cashier Team Lead
Ulta Beauty Inc.
04.2025 - Current
Color Consultant
Sally Beauty
02.2023 - 04.2025
Cashier
H-E-B
11.2021 - 01.2023
GED -
Austin Community College