Isabella Colon
Fairview,NJ
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
Server
Chart House
Weehawken, NJ
12.2023 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Enrique’s Lounge
Grass Valley, CA
04.2018 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Manager/Server
Maria’s Mexican Restaurant
Grass Valley, CA
04.2018 - 12.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Cracker Barrel
Terre Haute, IN
10.2012 - 05.2013
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
General Education -
Nevada Union High School
Grass Valley, CASkills
- Order Management
- Food inspection
- Table Bussing
- Daily specials memorization
- Guest Engagement
- Beverage Preparation
- Food Running
- Safe Food Handling
- Supply Restocking
- High-volume dining
- Cash Handling
- Suggestive Selling
- Professional Appearance
- Menu Memorization
- Sales expertise
- Exceptional customer service
- Allergy awareness
- Point of sale operation
- Food safety understanding
- Food station setup
- Strong Work Ethic
- Dining area maintenance
- Item promotion
- Service prioritization
- Guest Seating
- Food sales and promotion
- Menu presentation
- Order Accuracy
- Food and beverage pairings
Timeline
Server
Chart House
12.2023 - 03.2024
Server
Enrique’s Lounge
04.2018 - 12.2023
Manager/Server
Maria’s Mexican Restaurant
04.2018 - 12.2023
Server
Cracker Barrel
10.2012 - 05.2013
General Education -
Nevada Union High School